Terms

Every effort has been made to ensure that the descriptions of our products and photographs are correct, however we cannot guarantee that our descriptions are totally error free and that our photographs match the products exactly

All items are subject to available stock and we do our best to ensure that items on the website are available. However there may be an occasion when an item is out of stock and you will be contacted immediately if this is the case

Once an order has been placed, you will be contacted to inform you when your item will be dispatched

DELIVERY

Shipping costs for dry goods set at,

We dispatch stock items within 2 working days of receiving cleared payment. You should receive your order within 7 working days. However we cannot be held responsible for delays such as Postal Strikes, or incorrect address information. If you order does not arrive within 7 working days from notification of dispatch, please contact us and we will trace your item(s), where possible

We hope that you will be pleased with your purchases from us. However, there maybe occasions when you will need to return items to us

Combined shipping is not always available due to certain items being dispatched from a main supplier

Shipping charges will be added during checkout

RETURNS

Items Damaged in Transit

If any items were damaged in transit, we ask that you report it to us upon receipt of the goods. If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with your details enclosed. Once the item is received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. Do not just send items back without contacting us first

Items Faulty on Arrival

If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault. Items should be returned in their original packaging with your details enclosed. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We check returned items, and if a returned item is found not to be faulty, we will refund the value of the item excluding any postal costs incurred

If you change your mind

If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received, we'll issue a full refund for the product to your original payment method

Need to return an item?

Please DO NOT simply return an item to us without first letting us know. You can let us know by using any of the methods on our Contact Us page, although we would prefer email notification

What is the best way for me to return my items to you?

We always advise our customers to obtain Proof of Postage from either a carrier or Royal Mail when returning an item

I have received an incorrect item, what should I do?

You should contact us first by using any of the methods on our Contact Us page, although we do prefer email notification. We always advise our customers to obtain Proof of Postage from either a carrier or Royal Mail when returning an item. We will fully reimburse you for the cost of the returning the item(s) back to us on the understanding that the item(s) has been supplied incorrectly

Returned parcels remain the customer's responsibility until safely received by us

These terms do not effect your statutory rights